Refund and Returns Policy – VDV Pharmaceuticals Private Limited

At VDV Pharmaceuticals Private Limited, we are committed to delivering high-quality pharmaceutical products with the utmost care and compliance. Customer satisfaction, product safety, and regulatory standards are our top priorities.
Due to the sensitive nature of pharmaceutical and healthcare products, our Return & Refund Policy is designed in accordance with hygiene, safety, and quality control requirements.

1. General Policy

Pharmaceutical products, medicines, healthcare formulations, and related items sold by VDV Pharmaceuticals Private Limited are generally non-returnable and non-refundable once dispatched or delivered, unless the issue falls under the eligible conditions mentioned below.

This policy is necessary to ensure:

  • Product safety
  • Storage integrity
  • Quality assurance
  • Regulatory compliance

2. Eligible Cases for Return / Replacement / Refund

A return, replacement, or refund may be considered only under the following circumstances:

a) Damaged Product
If the product is received in a physically damaged condition.

b) Incorrect Product Delivered
If you receive a product different from what was ordered.

c) Missing Items
If one or more items from your confirmed order are missing.

d) Manufacturing Defect
If there is a verified defect in the packaging or product quality.

e) Expired Product
If the delivered product is found to be expired at the time of delivery.

3. Non-Returnable / Non-Refundable Items

For safety and regulatory reasons, the following items are not eligible for return or refund:

  • Opened or used medicines
  • Products with broken seals or tampered packaging
  • Products not stored as per recommended conditions after delivery
  • Items purchased under promotional / clearance / special offers (unless damaged or incorrect)
  • Products returned without original packaging, labels, or invoice
  • Orders cancelled after dispatch
  • Customized / bulk / institutional orders, unless approved by management

4. Return Request Timeline

To be eligible for review, customers must report any issue within: Within 24 to 48 hours of delivery Requests made after this period may not be accepted, especially for temperature-sensitive or regulated products.

5. How to Request a Return or Refund

If you face any issue with your order, please contact us with the following details:

  • Order number / invoice number
  • Product name
  • Batch number (if applicable)
  • Clear photos of:
    (a) Outer package
    (b) Product packaging
    (c) Damaged / incorrect / expired item
  • Brief explanation of the issue

6. Inspection & Verification

Once we receive your request, our team will review the complaint and may conduct a verification process before approving any return, replacement, or refund.
VDV Pharmaceuticals Private Limited reserves the right to:

  • Ask for additional proof or information
  • Reject claims that do not meet eligibility conditions
  • Approve replacement instead of refund where applicable

7. Refund Process

If your refund request is approved, the refund will be processed through the original mode of payment or any mutually agreed method.

Refund Timeline

Approved refunds are generally processed within: 7 to 14 business days

Please note that the actual credit time may depend on your bank, payment gateway, or financial institution.

8. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, depending on:

  • Product availability
  • Nature of the complaint
  • Verification outcome

Replacement shipments will be arranged only after the issue has been reviewed and approved by our team.

9. Cancellation Policy

Order Cancellation

Orders may be cancelled only before dispatch.

Once the order has been processed and dispatched, it cannot be cancelled.

To request cancellation, please contact us immediately after placing your order.

10. Bulk / Distributor / Institutional Orders

For:

  • Bulk purchases
  • Distributor orders
  • Export orders
  • Institutional / hospital / clinic supply orders

Return, refund, and replacement terms may vary based on:

  • Purchase agreements
  • Distribution contracts
  • Product category
  • Shipping terms

Customers are advised to refer to the agreed commercial terms for such transactions.

11. Important Disclaimer

VDV Pharmaceuticals Private Limited reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.
By purchasing products from our website or through our authorized channels, you agree to this policy.

12. Contact Us

For any concerns related to returns, replacements, refunds, or order issues, please contact:

VDV Pharmaceuticals Private Limited

  • Website: www.vdvpharma.com
  • Email: info@vdvpharma.com
  • Phone: +91 120 4282003

You may contact our support team through the details provided on our Contact Us page.

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