VDV Pharmaceuticals Private Limited
At VDV Pharmaceuticals Private Limited, we are committed to ensuring the safe, timely, and efficient delivery of our pharmaceutical products. We follow proper handling, packaging, and dispatch practices to maintain product quality and safety during transit.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing
All orders are processed based on:
- Product availability
- Order confirmation
- Internal verification
- Payment confirmation (if applicable)
Processing Time:
Orders are typically processed within 1 to 3 business days.
Processing time may vary depending on:
- Order quantity
- Product type
- Packaging requirements
- Delivery location
2. Shipping Coverage
We offer delivery services across:
- Pan India locations
- Selected business or export destinations (subject to approval)
Shipping availability may depend on serviceable areas, product type, and applicable regulations.
3. Dispatch Timeline
Once processed, orders are prepared for dispatch.
Dispatch Time:
Orders are usually dispatched within 1 to 5 business days.
Dispatch timelines may vary for:
- Bulk or large orders
- Institutional or business orders
- Customized packaging
4. Estimated Delivery Time
Delivery timelines depend on the destination and logistics provider.
- Within India: 3 to 10 business days
- Remote areas: May take longer
- Bulk / special orders: As per agreement
- International shipments: Subject to customs and regulations
Note: Delivery timelines are estimates and may vary due to external factors.
5. Shipping Charges
Shipping charges (if applicable) depend on:
- Delivery location
- Order size and weight
- Product category
- Special delivery requirements
Final charges are shared during order confirmation or invoicing.
6. Packaging & Safety
We ensure that all products are:
- Securely packed
- Properly handled
- Protected during transit
Customers are advised to inspect packages at the time of delivery.
7. Delivery Responsibility
Customers must ensure:
- Correct and complete delivery address
- Valid contact details
- Availability to receive the shipment
Failed delivery due to incorrect details or unavailability may result in additional charges.
8. Delays
While we strive for timely delivery, delays may occur due to:
- Courier or transport issues
- Weather conditions
- Regulatory checks
- Public holidays or unforeseen events
We will assist in tracking and resolving delays wherever possible.
9. Damaged or Tampered Shipment
If a shipment is received in a damaged or tampered condition:
- Do not use the product
- Take clear photos
- Inform us within 24–48 hours
Such cases will be handled as per our Return & Refund Policy.
10. Tracking & Updates
Tracking details may be provided after dispatch, depending on the courier partner.
For updates, customers can contact our support team.
11. Bulk & Business Orders
Shipping terms for bulk, distributor, or institutional orders may vary based on:
- Order type
- Commercial agreements
- Delivery requirements
12. Address Changes
Address changes after order confirmation may not always be possible. Please contact us immediately for any corrections.
13. Policy Updates
VDV Pharmaceuticals Private Limited reserves the right to update or modify this Shipping Policy at any time. Changes will be effective once published on this page.
14. Contact Us
For any shipping or delivery-related queries, please contact:
VDV Pharmaceuticals Private Limited
- Website: www.vdvpharma.com
- Email: info@vdvpharma.com
- Phone: +91 9910994674