Shipping Policy – VDV Pharmaceuticals Private Limited

At VDV Pharmaceuticals Private Limited, we are committed to ensuring the safe, timely, and efficient delivery of our pharmaceutical and healthcare products. We take every reasonable measure to package and dispatch products carefully while maintaining quality, safety, and compliance standards.

This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

All orders, inquiries, or confirmed commercial requests are subject to:

  • Product availability
  • Internal verification
  • Order confirmation
  • Applicable commercial approval
  • Payment confirmation (where applicable)
  • Regulatory and logistical feasibility

Orders are processed only after successful confirmation by VDV Pharmaceuticals Private Limited.

Processing Time

Orders are generally processed within: 1 to 3 business days

However, processing time may vary depending on:

  • Product category
  • Quantity ordered
  • Bulk / institutional requirements
  • Packaging requirements
  • Delivery location
  • Regulatory documentation (if applicable)

Business days generally exclude Sundays and public holidays.

2. Shipping Coverage

VDV Pharmaceuticals Private Limited may provide shipping / delivery services across:

  • Domestic locations within India
  • Selected business and export destinations (subject to approval and compliance)

Shipping availability may depend on:

  • Serviceable location
  • Product type
  • Applicable regulations
  • Order quantity
  • Distribution permissions

Some products or locations may have shipping restrictions based on local laws or logistics availability.

3. Dispatch Timeline

Once an order is confirmed and processed, it is prepared for dispatch.

Estimated Dispatch Time

Orders are generally dispatched within: 1 to 5 business days

Dispatch time may vary for:

  • Large quantity orders
  • Distributor / franchise orders
  • Institutional / hospital supply
  • Customized packaging
  • Special product categories
  • Out-of-stock or made-to-order items

Customers will be informed in case of any significant dispatch delay.

4. Estimated Delivery Time

Delivery timelines may vary depending on the shipping destination, logistics provider, and order type.

Estimated Delivery Time

  • Within India: Usually 3 to 10 business days
  • Remote / non-metro areas: May take longer depending on courier reach
  • Bulk / institutional / special orders: Delivery timeline may vary as per agreement
  • Export / international shipments: Subject to customs, regulatory approvals, documentation, and shipping mode

Please note that these are estimated timelines only and may vary due to external factors beyond our control.

5. Shipping Charges

Shipping charges, if applicable, may depend on:

  • Delivery location
  • Order quantity
  • Product category
  • Weight / volumetric size
  • Packaging requirements
  • Urgent or special delivery requests

Any applicable shipping charges will be communicated during order confirmation, quotation, invoice, or checkout process.

For certain bulk or commercial orders, shipping terms may be separately agreed upon.

6. Packaging and Product Safety

As a pharmaceutical company, we understand the importance of proper packaging and handling.

We take reasonable precautions to ensure that products are:

  • Packed securely
  • Handled with care
  • Protected during transit
  • Dispatched in accordance with applicable storage and transportation considerations

However, once the shipment is handed over to the courier or logistics provider, transit conditions may be subject to third-party handling.

Customers are advised to inspect shipments immediately upon delivery.

7. Delivery Attempt and Recipient Responsibility

It is the customer’s responsibility to ensure that:

  • The shipping address provided is complete and accurate
  • Contact details are correct and reachable
  • Someone is available to receive the shipment, where required

If a delivery attempt fails due to:

  • Incorrect address
  • Incomplete address
  • Unreachable contact number
  • Recipient unavailable
  • Refusal to accept delivery

then re-delivery, return handling, or re-shipment charges may apply.

VDV Pharmaceuticals Private Limited shall not be responsible for delays or losses caused by incorrect customer-provided information.

8. Delayed Delivery

While we strive to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

  • Courier or transport delays
  • Weather conditions
  • Regulatory or compliance checks
  • Public holidays
  • Political or regional disruptions
  • Natural disasters
  • Remote delivery limitations
  • Customs or documentation issues for export orders

In such cases, we will make reasonable efforts to assist and coordinate, but we cannot guarantee delivery within a fixed timeframe.

9. Damaged or Tampered Shipment

If you receive a shipment that appears:

  • Damaged
  • Opened
  • Leaking
  • Tampered with
  • Incomplete

you should:

  • Avoid using the product immediately
  • Take clear photos of the package and product
  • Notify us within 24 to 48 hours of delivery

Any such issue will be reviewed in accordance with our Return & Refund Policy.

10. Tracking and Shipment Updates

Where available, shipment tracking details may be provided after dispatch.

Tracking availability depends on:

  • Courier partner
  • Shipping method
  • Destination
  • Order type

Customers may contact our support team if they require shipment updates or delivery assistance.

11. Bulk, Institutional, Distributor & Export Orders

Orders related to:

  • Distributors
  • Franchise partners
  • Hospitals / clinics
  • Institutional buyers
  • Third-party manufacturing
  • Export clients
  • Large quantity commercial orders

may have separate shipping arrangements, including:

  • Custom dispatch schedules
  • Transport coordination
  • Commercial shipping terms
  • Documentation requirements
  • Regional compliance conditions

Such shipments may be governed by separate quotations, agreements, or business terms.

12. Non-Delivery / Lost Shipment

If a shipment is delayed beyond a reasonable period or appears lost in transit, customers should contact us promptly.

We will coordinate with the logistics partner to investigate the matter. Resolution may depend on:

  • Courier confirmation
  • Delivery scan records
  • Shipping documentation
  • Internal verification

VDV Pharmaceuticals Private Limited reserves the right to determine the appropriate resolution after investigation.

13. Address Changes After Order Confirmation

Any request to change the shipping address after order confirmation or dispatch may not always be possible.

Address change requests are subject to:

  • Order status
  • Packaging status
  • Courier dispatch stage
  • Serviceability of new location

We recommend contacting us immediately if you need to request an address correction.

14. International / Export Shipping

For export or international inquiries, shipping may be subject to:

  • Product eligibility
  • Destination country regulations
  • Import approvals
  • Documentation requirements
  • Packaging and labeling standards
  • Customs clearance
  • Freight terms

Delivery timelines for international shipments may vary significantly and cannot be guaranteed.

Customers / importers are responsible for complying with local laws, approvals, import permits, duties, taxes, and regulatory obligations in their respective countries.

15. Policy Updates

VDV Pharmaceuticals Private Limited reserves the right to modify, update, or revise this Shipping Policy at any time without prior notice.

Changes will become effective once published on this page.

16. Contact Us

For any shipping, dispatch, delivery, or logistics-related inquiries, please contact us at:

VDV Pharmaceuticals Private Limited

  • Website: www.vdvpharma.com
  • Email: info@vdvpharma.com
  • Phone: +91 120 4282003
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