VDV Pharmaceuticals Private Limited

At VDV Pharmaceuticals Private Limited, we are committed to delivering high-quality pharmaceutical products with strict adherence to safety, hygiene, and quality standards. Due to the sensitive nature of medicines and healthcare products, our return and refund policy is designed to ensure product integrity and regulatory compliance.

1. General Policy

Pharmaceutical products supplied by VDV Pharmaceuticals are non-returnable and non-refundable once dispatched or delivered, except in specific eligible cases mentioned below.

This policy ensures:

• Product safety and hygiene
• Proper storage conditions
• Quality assurance
• Compliance with healthcare regulations

2. Eligible Cases for Return / Replacement

A return, replacement, or refund may be considered only under the following conditions:

• Damaged Product: Item received in a physically damaged condition
• Incorrect Product: Product delivered does not match the order
• Missing Items: Items missing from the confirmed order
• Manufacturing Defect: Verified issue in product or packaging
• Expired Product: Product found expired at the time of delivery

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used medicines
• Products with tampered or broken seals
• Improperly stored products after delivery
• Promotional or discounted items (unless defective)
• Products returned without original packaging or invoice
• Orders cancelled after dispatch
• Customized or bulk orders (unless approved)

4. Return Request Timeline

All issues must be reported within 24 to 48 hours of delivery.
Requests made after this period may not be accepted, especially for sensitive or regulated products.

5. How to Request a Return

To raise a request, please share the following details:

• Order / Invoice number
• Product name
• Batch number (if applicable)
• Clear images of:
• Outer packaging
• Product packaging
• Issue (damage / incorrect / expired item)
• Brief description of the issue

6. Verification Process

All requests are subject to review and verification by our team.
VDV Pharmaceuticals reserves the right to:

• Request additional information
• Approve or reject claims based on eligibility
• Offer replacement instead of refund where applicable

7. Refund Process

If approved, refunds will be processed via the original payment method or a mutually agreed option.

Timeline:
Refunds are generally processed within 7–14 business days.
(Actual credit time may vary depending on your bank or payment provider.)

8. Replacement Policy

In valid cases, we may offer a replacement product instead of a refund, based on:

• Product availability
• Nature of the issue
• Verification outcome

9. Cancellation Policy

• Orders can be cancelled only before dispatch
• Once dispatched, orders cannot be cancelled

Please contact us immediately for cancellation requests.

10. Bulk & Business Orders

For bulk, distributor, or institutional orders, return and refund terms may vary based on:

• Commercial agreements
• Order type
• Product category

Customers are advised to follow agreed terms for such transactions.

11. Disclaimer

VDV Pharmaceuticals Private Limited reserves the right to update or modify this policy at any time without prior notice. By placing an order, you agree to the terms of this policy.

12. Contact Us

For any return, refund, or order-related queries, please contact:

VDV Pharmaceuticals Private Limited

• Website: www.vdvpharma.com
• Email: info@vdvpharma.com
• Phone: +91 9910994674